Frequently Asked Questions

How long will it take for me to receive the materials I ordered?

Typical turnaround time for most orders is 7-10 business days after final approval; a Media Monkey representative will notify you if a longer turnaround time is necessary. If you have a need for a faster turnaround, please contact a Media Monkey representative to explore quicker turnaround options.

What kind of customizations can I do to my materials?

Media Monkey specializes in custom projects for McDonald’s and has a creative team with the ability to make any customization that you may need for your materials. Please feel free to contact us if you require customizations.

Are all the materials Media Monkey provides approved through the McDonald’s Global Review Center?

Yes. If you require customizations to your materials Media Monkey may need to resubmit the customization for review.

If my customizations require McDonald’s review, how long will that take?

The McDonald’s Global Review Center states that you should expect review to take 5-7 days. Media Monkey will ensure that your materials are submitted and reviewed in a timely manner.

Why is it important to have my materials reviewed by the McDonald’s Global Review Center?

All McDonald’s vendors are required to send materials to the Global Review Center. The McDonald’s Global Review Center ensures that all messages, photography, logo usage, and offers are acceptable for use in your market from a legal stand point and meet the requirements of McDonald’s marketing standards.

What if I cannot find what I am looking for on this site?

Media Monkey has a vast library of McDonald’s approved photography and text that covers any promotion you may need to support. If you are looking for something specific or need help with a custom project, please feel free to contact Media Monkey directly and a representative will assist with providing you the information you are looking for.

How can I get a quote for a larger quantity than what is provided on this website?

Media Monkey has been tasked to bridge the gap between national and local store marketing. We are ready to help provide you with a cost effective solution for promotions of any size. Please call and provide the quantity and product you are looking for so that a representative can provide an accurate quote.

Where does Media Monkey offer its services and products?

Media Monkey offers its products and services throughout North America and internationally; we can also translate into 118 different languages.

I ordered materials and received an electronic proof. What is this and why is it important?

The electronic proof is a copy of your document after all modifications and printing setup processes have been completed. It is your last opportunity to review the print job before it goes to press. Make sure to confirm your addresses, offers, and expiration dates are correct. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job.